Privacy Policy

1. Information We Collect

When you interact with Kuitech Enterprise (via our website, WhatsApp, email, or in person at our Ronald Ngala St, Nairobi location), we may collect the following categories of personal data:

2. How We Use Your Information

Kuitech Enterprise uses your personal data only for legitimate business purposes, including:

• ✅ Processing and delivering your orders (power tools, pumps, accessories).
• ✅ Communicating order status, delivery updates, and after-sales support.
• ✅ Managing returns, warranty claims, and repairs.
• ✅ Sending promotional offers (only with your consent – you may opt out anytime).
• ✅ Improving our website, product recommendations, and customer service.
• ✅ Preventing fraud and ensuring security of transactions.

We will never sell your personal data to third parties for marketing purposes.

3. Sharing & Disclosure

We may share your information with trusted third parties only when necessary:

• Delivery partners: Courier companies to deliver your tools to your Nairobi or regional address.
• Payment processors: M-Pesa, banks, or card gateways to complete transactions.
• Legal obligations: If required by Kenyan law (e.g., under the Data Protection Act, 2019) or to protect our rights.
• Service providers: IT hosting, analytics (anonymized data), and customer support tools.

All third parties are contractually obligated to keep your data secure and use it only for the specified services.

4. Data Security

We implement industry-standard measures to protect your personal information:

• 🔐 SSL/TLS encryption on our website (https://kuitechenterprises.co.ke).
• 🔐 Restricted access to customer data – only authorised employees (sales & support) can view necessary information.
• 🔐 Regular security audits and malware scanning.
• 🔐 Secure backups and data anonymization where possible.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: For shopping cart, login, and checkout functionality.
• Analytics cookies: Google Analytics to understand how visitors use our site (anonymous).
• Preference cookies: Remember your language and region (Kenya).

You can disable cookies in your browser settings, but some site features may not work properly (e.g., adding items to cart).

6. Your Privacy Rights (Kenya)

Under the Kenya Data Protection Act (No. 24 of 2019), you have the following rights:

• ✔️ Right to access – Request a copy of the personal data we hold about you.
• ✔️ Right to rectification – Correct inaccurate or incomplete information.
• ✔️ Right to erasure (right to be forgotten) – Request deletion of your data, subject to legal retention (e.g., transaction records).
• ✔️ Right to restrict processing – Limit how we use your data.
• ✔️ Right to data portability – Receive your data in a structured, machine-readable format.
• ✔️ Right to object – Opt out of direct marketing at any time.

To exercise any of these rights, email us at privacy@kuitechenterprises.co.ke (or use the contact details below). We will respond within 15 business days as required by Kenyan law.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Order & transaction data: 7 years (to comply with tax and warranty obligations in Kenya).
• Customer account data: Until you request deletion or after 3 years of inactivity.
• Marketing preferences: Until you unsubscribe.
• Support chat & email records: 2 years for service improvement.

After retention periods expire, data is securely anonymized or deleted.

8. Children's Privacy

Our website and services are intended for adults (age 18+). We do not knowingly collect personal information from children under 13. If you believe a child has provided us with data, please contact us immediately and we will delete it.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. For material changes, we will notify you via email or a prominent notice on our website.

10. Contact Us About Privacy

If you have any questions, concerns, or data requests regarding this Privacy Policy or our handling of your information, please reach out to our Data Protection Officer:

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) Kenya if you feel your rights have been violated.